Our frequently asked questions have been designed to answer the most common queries, but if your question isn't answered below, please contact us directly and we will do everything we can to help.
Retail FAQ's
Q. Will I be expected to make a decision staright away by the sales person?
A. Most certainly not. At Everbrite we believe that the customer should be able to make the right choice for themselves at a time that suits them most. Our representatives will aid in any way they can and always give impartial advice to help you best achieve the desired results.
Q. Will I receive a written quotation?
A. A written quotation will be sent to you upon your request. The representative will give you a verbal quotation at the time of visiting your home but will be only too happy to confirm this at a later time in writing.
Q. How Long will I have to wait after placing my order?
A. This will depend upon the type of products that you have ordered. If you have ordered from our UPVC range of products then you will normally expect to have these installed withn 4-6 weeks following the survey. If you have ordered from our range of TIMBER products the these are normall installed between 6-8 weeks following the survey.
Q. Will Everbrite use subcontracted labour to install my windows and doors?
A. No. At Everbrite we pride ourselve on the fact that we fully employ all staff including our installers. Most of our installers have been working for Everbrite for at least 10 years. This shows their commitment to both the customer and us.
Q. When will I be asked to pay for my installation?
A. A deposit of 25% for UPVC and 50% for TIMBER is required upon placement of your order. You will be given an invoice at the begining of your installation and your final balance payment is to be paid to the installers by cheque or direct to our main office if you wish to pay by credit/debit card.
Q. How long are my windows and doors guaranteed for?
A. UPVC products are guaranteed for a period of 15 years from date of installation. Timber products are guaranteed for a period of 15 years against rot and decay. All ironmongary and hardware is guaranteed for a period of 1 year from the date of installation and glass products are guaranteed for 5 years.
Q. How long will it take to have my new windows and doors installed?
A. This time period varies from order to order. You will receive an installation letter from our main office after you have placed your order and this will inform you of the amount of days required to complete your installation and also the first available dates that we have. From this point onwards we will endeavour to find an installation date convenient for you.
Q. When will I be able to re-hang my curtains/blinds?
A. We reccomend that all net curtains or blinds be left for at least 24 hours after installation before re-hanging. This will allow for the internal sealants and fillers to properly dry. All heavy curtains or blinds that do not fix directly to the face of the windows can be put back when the installation is completed but care should be taken not to allow them to come into contact with the silicone sealants or glue used to fix/seal any internal trims.
Trade FAQ's
Q. What window system do Everbrite use?
A. Everbrite manufacture the market leading Duraflex range of windows and doors. We manufacture both windows and doors in 65mm and 70mm options and also offer both chamfered and fully featured profiles. As standard we manufacture the blue white but should you require we will also manufacture using the standard white colour. Please feel free to ask for a sample of both whites so that you can choose which is best for you.
Q. How long does it take to get a quotation?
A. All quotations are returned the same days as we receive them but at Everbrite we aim to retrun all quotations recevied within 2 hours.
Q. How long is my quotation valid for?
A. All quoattions supplied by Everbrite are valid for a period of 30 days. After this time all quotations become subject to any industry increases which we have received.
Q. How do I place my orders?
A. Everbrite have one of the most advanced online ordering systems available called EVOWeb. If you wish to place your orders via the web just ask us and we will begin setting up your online account. If the online route is not for you that's fine, just sign your quotation that we sent to you and we will convert this to and order. We then send you an order acknowledgement for signing before we begin making your windows. We accept quotations and orders via fax: 01279 772663 and email: info@everbrite.co.uk
Q. How will I know that my order has been received?
A. Every order received will be processed and an order acknowledgement will be sent to you. We will not manufacture any windows or doors or order any conservatory or timber components until this order acknowledgement has been signed and returned.
Q. Can I change items within my order?
A. It is sometimes possible for us to change items within your order but this is very rare. Because we offer such amazing lead times we need to send all oredrs that have had the order ack signed and returned straight to the factory for manufacture. This does not mean that we definately can't, so please call should you require an amendment and we will do our best.
Q. How long will my order take to manufacture?
A. For UPVC products the current lead times are 5-7 working days.
For UPVC Conservatories the current lead times are 10-14 working days.
For Aluminium Products the current lead times are 3-5 weeks.
For Timber products the current lead times are 4-6 weeks.
NB. All lead times may vary, please check at the time of placing your order.
Q. Can I have my order delivered?
A. Yes, at Everbrite we prefer to deliver your goods either to your busines or site address. You can of course visit our factory in Harlow and collect any orders you wish. We will be only too pleased to show you around.
Q. How much does a delivery cost?
A. Delivery is free on all orders over £500:00, but depending on other deliveries in your area we will try our best to avoid charges. Charges for these smaller deliveries will vary depending upon location, please do not hesitate to ask at time of placing your order.
Q. How do I pay for my order?
A. At Everbrite we accept business cheque. credit card, debit card and cash payments. Your order becomes due for payment at point of delivery and all of our drivers are instructed to collect payment before any goods can be left unless prior arrangements have been made. Some orders may require a deposit to be paid and you will be advised of this at point of quotation. Everbrite regretably do not offer any form of credit or paymenty terms.
